Frequently Asked Questions for Admins

Where can I locate my game’s access code?

Click on your email address in the top-right corner of the header of any page and a drop-down menu will open up and show you your 4-digit access code.

Can I change my access code?

No, but if you feel that your company's access code might be compromised please reach out to your Customer Success Manager or support@trivie.com.

What if my users are not receiving Trivie's emails?

Please add  hello@trivie.com to your spam filter controls email whitelist to ensure that Trivie emails are allowed.

Can I add my users to more than one segment?

Yes! You can have users in more than one segment. Check out Tags and Segments

If I delete a segment, tag, or user will I lose their statistical data?

Deleting a segment will not delete tags or users that belonged to that segment, but it will cause issues with assignments that are assigned to that segment.
Deleting a tag will remove that tag from all users that it was attached to. It will also remove those tags from any segment rules it was a part of.
Deleting a user will cause that user's account to be permanently deleted, this includes all quiz results, discussion activity, badges, etc.. for that user.
We recommend that you export segment, tag, or user data to Excel reports before making substantial deletions.

Can I limit the number of times a user can take a quiz?

Yes. If you enable the  Assessment Mode option when creating a new assignment, users will then be limited to one attempt per quiz for that assignment.
Additionally, you can limit the number of attempts a user can have for a Learn assignment in Step 2 when building your assignment 

Why is my admin account usage not reflected in the Management System?

Admin metrics are not recorded in Management System to prevent skewing the data. Only metrics from user accounts will be recorded.

What sorts of limits are in the system?

There are no limits to the number of Assignments, Quizzes, or Questions you may create. You may create as many Segments or Tags as you like, but Users are based on the number of available seat licenses.

How do I change my admin password in the Management System?

Click on your email address in the top-right corner of the header of any page and a drop-down menu will open up – click on "Change Password" and fill out the form on the following page. If you do not know your password, contact support@trivie.com.

I requested a report but why don't see it yet?

Depending on the size of the report it may take a few minutes for our super smart system to compile the information and send on over to you.

Also, it might get sorted into your Spam folder. Be sure to check if you don't see the report within 5-10 minutes!

Still don't see it? Feel free to reach out to your Client Success Manager or support@trivie.com for additional assistance! 

How do I create an assignment?

Check out How to Create Assignments

How do I pull reports for assignment completion?

You can view the Completion % at the Assignment level, or you can pull an Assignment Completion Report from the Reports tab in the Dashboard tab

How do I set up reminders to go out to users who haven't completed an assignment yet?

Great question! Check out How can I communicate to users?

How do I set up a custom report?

Need a report and don't see it on Trivie? You can reach out to your Customer Success Manager, support@trivie.com, or suggest a report on the Reports tab! So many options!

I created tags for my users.. now what?

Stuck on next steps? Check out Tags and Segments - Organizing your users

How many questions and quizzes do I need to get started?

Just 1! You can launch Trivie with 1 assignment out to users while you continue to build and add your content into the system. 

Pro Tip: Keep it short and sweet! 

What browsers are supported by Trivie?

Check out System Requirements

How do I create a video or PDF for learners to view before taking a quiz?

Awesome idea! Find out how to do this here: What is a requisite resource?

Can we use SSO with Trivie?

Of course! Reach out to your Client Success Manager or support@trivie.com to get the ball rolling on SSO!

What kinds of files can I upload to Trivie?

So many! Check out the list of files you can upload here: What kinds of files can I upload?

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