Frequently Asked Questions for Admins
Where can I locate my game’s access code?
Can I change my access code?
What if my users are not receiving Trivie's emails?
Can I add my users to more than one segment?
If I delete a segment, tag, or user will I lose their statistical data?
Can I limit the number of times a user can take a quiz?
Why is my admin account usage not reflected in the Management System?
What sorts of limits are in the system?
How do I change my admin password in the Management System?
I requested a report but why don't see it yet?
Depending on the size of the report it may take a few minutes for our super smart system to compile the information and send on over to you.
Also, it might get sorted into your Spam folder. Be sure to check if you don't see the report within 5-10 minutes!
Still don't see it? Feel free to reach out to your Client Success Manager or firstname.lastname@example.org for additional assistance!
How do I create an assignment?
Check out How to Create Assignments
How do I pull reports for assignment completion?
You can view the Completion % at the Assignment level, or you can pull an Assignment Completion Report from the Reports tab in the Dashboard tab
How do I set up reminders to go out to users who haven't completed an assignment yet?
Great question! Check out How can I communicate to users?
How do I set up a custom report?
Need a report and don't see it on Trivie? You can reach out to your Customer Success Manager, email@example.com, or suggest a report on the Reports tab! So many options!
I created tags for my users.. now what?
Stuck on next steps? Check out Tags and Segments - Organizing your users
How many questions and quizzes do I need to get started?
Just 1! You can launch Trivie with 1 assignment out to users while you continue to build and add your content into the system.
Pro Tip: Keep it short and sweet!
What browsers are supported by Trivie?
Check out System Requirements
How do I create a video or PDF for learners to view before taking a quiz?
Awesome idea! Find out how to do this here: What is a requisite resource?
Can we use SSO with Trivie?
Of course! Reach out to your Client Success Manager or firstname.lastname@example.org to get the ball rolling on SSO!
What kinds of files can I upload to Trivie?
So many! Check out the list of files you can upload here: What kinds of files can I upload?